1.  .NET – All New? 
 Jurgen Sellentin, Jochen Rutschlin 
2.  A center for Knowledge Factory Network Services (KoFNet) as a support to e-business 
 Giuseppe Visaggio, Piernicola Fiore 
3.  A concept-oriented math teaching and diagnosis system 
 Wei-Chang Shann, Peng-Chang Chen 
4.  A contradiction-free proof procedure with visualization for extended logic programs 
 Susumu Yamasaki, Mariko Sasakura 
5.  A Framework For Developing Emerging Information Technologies Strategic Plan 
 Amran Rasli 
6.  A Generic Approach to the Design of Linear Output Feedback Controllers 
 Yazdan Bavafa-Toosi, Ali Khaki-Sedigh 
7.  A Knowledge Management Framework for Integrated design 
 Niek du Preez, Bernard Katz 
8.  A Method Component Programming Tool with Object Databases 
 Masayoshi Aritsugi, Hidehisa Takamizawa, Yusuke Yoshida and Yoshinari Kanamori 
9.  A Model for Business Process Supporting Web Applications 
 Niko Kleiner, Joachim Herbst 
10.  A Natural Language Processor for Querying Cindi 
 Niculae Stratica, Leila Kosseim, Bipin C. Desai 
11.  A New Approach to the Construction of Parallel File Systems for Clusters 
 Felix Garcia, Alejandro Calderon, Jesus Carretero, Javier Fernandez, Jose M. Perez 
12.  A New model of On-Line Learning 
 Marjan Gusev, Ljupco N. Antovski, Vangel V. Ajanovski 
13.  A New Paradigm for Network Management: Business Driven Device Management 
 John Strassner 
14.  A Prototype of a Retail Internet Banking for Thai Customers 
 Rawin Raviwongse, Pornpriya Koedrabruen 
15.  A Reuse-Oriented Approach for the Construction of Hypermedia Applications 
 Naoufel Kraiem 
16.  A Scientific Paradigm On Image Processing’s Lecture 
 Sar Sardy 
17.  A Theory of Programming for e-Science and Software Engineering 
 Juris Reinfelds 
18.  A video based laboratory on the Internet, and the experiences obtained with high-school teachers 
 Fernando Gamboa Rodriguez, J.L. Perez Silva, F. Lara Rosano, A. Miranda Vitela, F. Cabiedes Contreras 
19.  Web Engineering: Methods and Tools for Education 
 George E. Cormack, G. Griffiths, B. D. Hebbron, M. A. Lockyer, B. J. Oates 
20.  Adding Security to Quality of Service Architectures 
 Stefan Lindskog, Erland Jonsson 
21.  Advanced Mobile Multipoint  Rela-Time Military Conferencing System (AMMCS) 
 R. Sureswaran, A. Osman, M. S. Mushardin, M. Yusof, B. Husain 
22.  Advanced Optical Infrastructure for the Emerging Optical Internet Services 
 Marian Marciniak, Marian Kowalewski, Miroslaw Klinkowski 
23.  Agent-based Intelligent Clinical Information System 
 Il Kon Kim, Ji Hyun Yun, Sang Wook Lee, Hang Chan Kim 
24.  An approach for implementing Object Persistence in C++ using Broker 
 Kulathu Sarma 
25.  Digital Learning: Infrastructure and Web Culture 
 Alexei L. Semenov 
26.  An Efficient and Adaptive Method for Reservation of Multiple Multicast Trees 
 Shiniji Inoue, Makoto Amamiya, Kasuga-shi, Yoshiaki Kakuda 
27.  Distributed Information Systems BuildingTechniques 
 Petr Smolík, Tomáš Hruška 
28.  An eye-gaze input device for people with severe motor disabilities 
 Laura Farinetti, Fulvio Corno 
29.  Asia-Pacific and Australian Grid developments, the coming information Grid and the iSpace 
 Bernard A. Pailthorpe, Nicole S. Bordes 
30.  Askemos - a distributed settlement 
 Jörg F. Wittenberger 
31.  Automatic Determination of Cluster Size Using Machine Learning Algorithm 
 Jihoon Yang, Sung-Hae Jun, Kyung-Whan Oh 
32.  B2E – Business to Employee and Business to Everything 
 Prashant Killipara 
33.  Business Methods: Patent Practice at the European Patent Office 
 Jörg Machek 
34.  CAL-Visual, an E-Education Tool for the Management of Digital Resources 
 Dino Bouchlaghem 
35.  Casual databases 
 Ken Roger Riggs 
 Shinichi Shoji 
37.  Communication Behavior and Collaboration in Virtual Seminars - Experiences 
 Birgit Feldmann, G. Schlageter 
38.  DEC (Decision Making in Business Environment) Computer Age of business (Admiration or Admission?) 
 Nanayaa Owusu Prempeh 
39.  Symbolic Computation in Research 
 Qi Zheng 
40.  Computer –Mediated Communication (CMC): A Shift Towards E-Education Systems In Malaysia 
 Rozhan M Idrus 
41.  Computer Simulation Of Combustion in Particulate 2-Phase Flow 
 Aleksandar Saljnikov, Simeon Oka, Elmira Karbozova, Miroslav Sijercic 
 Kristinn R. Thorisson 
43.  Cooperative Learning: Multi-user Support for Advanced Distance Learning Services 
 Andrea Bör 
44.  Coordinating Representations for Collaborative Systems 
 Richard Alterman, Alex Feinman, Seth Landsman, Josh Introne 
45.  Coordinatized Graphs: Interplay Between Graphical Properties and Adjacency Systems 
 Andrew Woldar 
46.  Cryptographic Schemes in Secure e-Course eXchange (eCX) for e-Course Workflow 
 Lucas C. K. Hui, Joe C.K. Yau 
47.  Data Mining from a Web Browser 
 David J. Haglin, Richard J. Roiger 
48.  Design and implementation of an adaptive learning management system 
 Giorgio Casadei, Matteo Magnani 
49.   E-learning, Metacognition and Visual design 
 David Kirsh 
50.  Development of Computer-Based Activities for Peer-Led Team Learning in University-Level General Chemistry 
 John Goodwin 
51.  Differentiated Multilayer Resilience in IP over Optical Networks 
 Achim Autenrieth 
52.  Distributed Medical Intelligence via Broadband Communication Networks 
 Constantinos Makropoulos 
53.  Multimedia based Learning and Working: a Cooperation of University with Industry 
 Peter Deussen, Hartmut Ehrich, Tim Young Weissschädel, Christian Zorn 
54.  Document Ontology: A Statistical Approach 
 Sadanand Srivastava, James Gil de Lamadrid, Chakravarthi S. Velvadapu 
55.  Does Attentional Load Affect Discourse Management in On-Line Communication? 
 Claude G. Cech, Sherri L. Condon 
56.  E-Book, an e-learning tool for Engineering Undergraduates 
 Eduardo Gomez-Ramirez 
57.  E-Business Management and Workflow Technologies 
 Zeljko Djuricic, Natasa Ilic, Zeljko Djuricic, Veljko Milutinovic
58.  Economic Decision-making in a Technological Age 
 James R. Forcier 
59.  Complexity and the Emergent Web 
 Sorin Solomon, Eran Shir 
60.  E-Diagnosis Using GeneChip Technologies 
 Zhao Lue-Ping, S. Gilbert, C. Defty 
61.  e-DOCPROS: An e-Business Document Processing System 
 Zhenfu Cheng, Xuhong Li 
62.  Effects of Changing the Pedagogical Concept of a Part-time Bachelor of Science in Accounting from Traditional Lectures into an IT-supported Asynchronous and Flexible Teaching & Learning Concept 
 Lars Kiertzner, Maya Dole, Tage Rasmussen 
63.  e-Infrastructure in a complex environment 
 Julian Smith 
64.  E-learning at ENSAIT: a case study 
 Pierre Douillet, S. Pesse, A. M. Jolly 
65.  E-Learning Content Creation with MPEG-4 
 Michael Stepping 
66.  E-Learning of Spanish with Interactive Video and Blackboard Technologies for Elementary School Children 
 Julia Coll 
67.  EMERGENCY! Medicine and Modern Education Technology 
 Dag K.J. E. von Lubitz, Benjamin Carrasco, Francesco Gabbrielli, Frederic Patricelli, Tymoty Pletcher, Caleb Poirier, Simon Richir 
68.  e-Medicine Utilization: Socio-cultural issues 
 Robert Doktor, David Bangert 
69.  Emerging market mechanisms in Business-to-Business E Commerce A framework 
 B. Mahadevan 
70.  Enhanced Security Watermarking and Authentication based on Watermark Semantics 
 Dimitrios Koukopoulos, Y. C. Stamatiou 
71.  Environment for Teaching Support in the Medical Area 
 Rosa Maria Vicari, Cecilia Dias Flores, Louise Seixas, Andre Silvestre 
72.  Epidemic Communication Mechanisms in Distributed Computing 
 Oznur Ozkasap 
73.  Evaluating Java Applets for Teaching on the Internet 
 Michael R. Healy, Dale E. Berger, Victoria L. Romero, Amanda Saw 
74.  Evaluating network intrusion detection algorithm performance as attack complexity increases 
 Dirk Ourston, Bryan Hopkins, Sara Matzner, William Stump 
75.  Evaluating the Quality of Service for a Satellite Based Content Delivery Network 
 Helmut Hlavacs, Guido Aschenbrenner, Ewald Hotop, Aadarsh Baijal, Ashish Garg 
76.  Evaluation and perspectives of innovative Tunisian e-learning experimentation 
 Mohamed Jemni, Henda Chorfi 
77.  Evaluation of Minimal Deterministic Routing in Irregular Networks 
 Tor Skeie, Ingebjorg Theiss, Olav Lysne 
78.  Evolution and Convergence in Telecommunications 
 Gennady G. Yanovsky 
79.  Extending SOAP for handling lighweight transactional information 
 Mario Jeckle 
80.  Extending the Personal Response System (PRS) to Further Enhance Student Learning 
 Joan Wines, Julius Bianchi 
81.  Federated Profile Information Architecture 
 Guoping Jia 
82.  Fusion of Multiple Images with Robust Random Field Models 
 Kie B. Eom 
83.  e-Business MUSIC: New Ways to Perform Introspection Within the Corporation 
 Enrique Espinosa 
84.  Generating color palettes for compressed video sequences 
 Yuk-Hee Chan, Wan-Fung Cheung 
85.  Genetic Algorithms for Internet Search: Examining the Sensitivity of Internet Search by Varying the Relevant Components of Genetic Algorithm 
 Vesna Šešum, Dragana Cvetkovic 
86.  GroupIntelligence: Automated Support for Capitalising On Group Knowledge 
 Jules de Waart, Michiel van Genuchten 
87.  From Innovators to Laggards: Computer Scientists and E-learning 
 Roger Boyle, Martyn Clark 
88.  How to find similar web sites by using only link information 
 Satoshi Kurihara, Toshio Hirotsu, Toshihiro Takada, Osamu Akashi, Toshiharu Sugawara 
89.  Hardware RAID - 5 versus Non-RAID solution under UNIX Operating System 
 Borislav Djordjevic, Stanislav Miskovic, Nemanja Jovanovic, Veljko Milutinovic 
90.  Identity Management: a Key e-Business Enabler 
 Marco Casassa Mont, Pete Bramhall, Mickey Gittler, Joe Pato, Owen Rees 
91.  Impacts of the Global Information Society on the Banking Industry 
 Ondrej Slapak 
92.  Implementation of a remote-assistant application via Web over IP networks: CIMA Project 
 Francisco Sandoval, Francisco Javier Gonzalez Canete, Francisco Miguel Garcia Palomo, Eduardo Casilari Perez 
93.  Implementation of Feedback TM — an Application for Quality Assurance, Learning and e-Communication of Diagnosis of Medical Images 
 M. Bergquist, H. Gater, O. Flodmark, J. Hedin, S. Hedin, M. Hellstrom, B. Jacobson, B. Johansson, N. Lundberg, K. Mare, J. Wallberg, P. Wenngren 
94.  The social infrastructure of E-Education 
 Peter Lyman 
95.  Information Publishing on FRIENDS 
 Alfons H. Salden, Ronald J. van Eijk, Mortaza S. Bargh, Johan de Heer 
96.  Infrastructure For E-Business, E-Education, E-Science, and E-Medicine; Challenges For Developing economies. The Nigerian Experience 
 Babatunde O.R. Ogundele 
97.  Observations and prescriptions for Web Standards 
 David Bodoff, Mordechai Ben-Mehachem 
98.  Infrastructure in Education – time to learn lessons from elsewhere? 
 Tony Shaw 
99.  Infrastructure, requirements and applications for eScience: a European perspective 
 Ron Perrott 
100.  Infrastructures for Mobile Services in e-Medicine 
 Heinz Thielmann 
101.  SEMPEL: A Software Engineering Milieu for PEer-Learning 
 V.Lakshmi Narasimhan 
102.  Integrating Emerging E-Technologies into Traditional Classroom Settings 
 Jay M. Lightfoot 
103.  Integrating the Teaching of Psychology with Web-Based Distant Learning: Practicum and Internship 
 V. Wayne Leaver 
104.  Interconnecting Networks and the Performance of Multithreaded Mutiprocessors 
 Wlodek Zuberek 
 Tamara Dinev, Paul Hart 
106.  Internet: A Powerful Tool in Disseminating Medical Knowledge in Urban and Rural India 
 Deena Suresh, Dr. CB Sridhar 
107.  Introduction of Information Infrastructure for Medical Academic Activities in Japan - UMIN and MINCS-UH 
 Takahiro Kiuchi 
108.  Learning and Networking Concepts and Components of the Global Seminar 
 Dean Sutphin 
109.  Learning Objects -Pedagogy Based Structuring of Course Materials 
 Paul Juell, Elizabeth Smith, Lisa Daniels, Vijayakumar Shanmugasundaram 
110.  Living Book: an Interactive and Personalized Book 
 Margret Gross-Hardt, Peter Baumgartner, Anna B. Simon 
111.  Local telematics services for higher education 
 Joze Rugelj 
112.  Maestro: A Middleware for Distributed applications based in components software 
 Jorge Risco Becerra 
113.  Magenta Multi-Agent Engines For Decision-Making Support 
 Peter Skobelev, V. Andrejev, S. Batishchev, K. Ivkushkin, I. Minakov, G. Rzevski, A. Safronov 
114.  Mapping Object Oriented Models into Relational Models: a formal approach 
 Pedro Ramos, Luis Rio 
115.  Marketing and Engineering Criteria for the Implementation of a top level Tnternet Infrastructure 
 Enrique S. Draier 
116.  Marrying Sanskrit to Java - an e-tutor for Sanskrit 
 Sudhir Kaicker, Jayant Shekhar 
117.  m-commerce: why it does not fly (yet?) 
 Peter Langendoerfer 
118.  Measurement Technique for Object Oriented Systems 
 Sallie Henry, Cary Long 
119.  Measuring the Effectiveness of Internal Electronic Communication Channels in Achieving Business Goals 
 Angela Sinickas 
120.  Medical eLearning, eTraining and Interactive Telemedicine via Satellite in the operating room of the future 
 G. Graschew, T. A. Roelofs, S. Rakowsky, P. M. Schlag 
121.  Meta-Learning Functionality in eLearning Systems 
 Ulrik Schroeder 
122.  Mobile Commerce: Some Extensions of Core Concepts and Key Issues 
 Christer Carlsson, Pirkko Walden 
123.  Models for E-Learning environment evaluation: a proposal 
 Francesco Colace 
124.  Multidrop Generic Framing Procedure (GFP-MD) 
 Kari Seppänen 
125.  Multi-grid Parallel Algorithm with Virtual Boundary Forecast for Solving 2D Transient Equation 
 Guo Qingping, Yakup Paker, Dennis Parkinson, Wei Jialin, Zhang Sheng 
126.  Multilingual Multimedia Electronic Dictionary for Children 
 Valentin E. Brimkov, Reneta P. Barneva, Peter L. Stanchev 
127.  Mutual indexing of video and bulletin board for lecture video 
 Hirohide Haga 
128.  Navigation Support System for Live e-CRM 
 Hideto Ikeda, Nikolaos Vogiatzis, Aki Shibuya 
129.  New media - traditional universities: Success factors and obstacles for e-learning technologies 
 Georg J. Anker, Yuka Sasaki 
130.  Object Oriented Communication Design Tool usable for Everyone 
 Hajime Nonogaki 
131.  On the Viability on E-learning 
 Sunil Choenni 
132.  Optimal Link Allocation and Charging Model 
 Jyrki Joutsensalo, Timo Hamalainen 
133.  Oral Metaphor Construct. New direction in cognitive linguistics 
 Asa Stepak 
134.  Our Progress Into E-Business Education: How we have Incorporated Higher-Order Thinking Skills into our Web-based class 
 Rexford H. Draman, Robin Eanes 
135.  Overview of the role of ATM/AAL2 Aggregator in UMTS Access Network 
 Aleksandar D. Petrovic 
136.  Parallel Solutions of Coupled Problems 
 Felicja Okulicka Dluzewska 
137.  Practical Traffic Grooming Formulation for SONET/WDM Rings 
 Paul Ghobril 
138.  Privacy Issues Arising from a Smart_ID Application in eHealth 
 John Fulcher 
139.  The Brave New World of the Cyber Speech and Hearing Clinic: Treatment Possibilities 
 William R. Culbertson, Dennis C. Tanner 
140.  GIS and DGPS via Web: the GIS on line of the Everest National Park 
 Giorgio Vassena, Roberto Cantoni, Carlo Lanzi, Giuseppe Stefini 
141.  Holarchies on The Internet: Enabling Global Collaboration 
 Mihaela Ulieru 
142.  Purdue Center for Technology Roadmapping: A Resource for Research and Education in Technology Roadmapping 
 Edward J. Coyle 
 Drago Brilej, Radko Komadina 
144.  Rationales for Consumer Adoption or Rejection of E-Commerce: Exploring the Impact of Product Characteristics 
 Bill Anckar 
145.  Some remarks on time modelling in interactive computing systems 
 Merik Meriste, Leo Motus 
146.  Schema Validation Applied to Native XML Databases 
 Gongzhu Hu, Qinglan Li 
147.  Search and Discover on the Web 
 Bipin C. Desai 
148.  Server Load Balancing in the Next Generation Internet 
 Jamalul-lail Abdul Manan, Habibah Hashim 
149.  Service Oriented Community Systems for Mobile Commerce 
 Kinji Mori 
150.  SIP and the Internet 
 Gianni Scandroglio 
151.  Socrates Meets The Web: Incorporating the Internet Into U.S. Law Classes 
 Anna Williams Shavers 
152.  Software Issues for Applying Conversation Theory For Effective Collaboration Via the Internet 
 William Klemm 
153.  Solving scaling problems with the modern GUI 
 Peter M. Bagnall 
154.  Some like it soft 
 Ole Lauridsen 
155.  A Monitoring System for Manufacturing Machines Based on SNMP 
 GSangyong Lee, Joongsoon Jang, Gihyun Jung, Kyunghee Choia 
156.  Enhancing IDS performance through dropping hacking-free packets 
 Jongwook Moon, Jongsu Kim, Gihyun Jung, Kangbin Yim, Kyunghee Choi, Haiyoung Yoo 
157.  Analysis on Utilization and Delay of Memory in a Lossless Packet Processing System 
 Jongsu Kim, Jongwook Moon, Gihyun Jung, Kangbin Yim, Kyunghee Choi, Joongsoon Jang 
158.  Protecting Mail Server using the CBT algorithm 
 Hyun-Suk Lee, Soo-Juong Lee, Hui-Sug Jung, Gihyun Jung, Kyunghee Choi 
159.  Storage Technologies for an Efficient e-Infrastructure 
 Satish Rege 
160.  Structured Metadata Analysis 
 Steve Probets 
161.  Superscalar in City-1: An Educational Guide to the next step beyond Pipelining 
 Ryuichi Takahashi, Noriyoshi Yoshida 
162.  Supervision of Electrical Utility Works Based on Internet 
 Felipe Alaniz, Pablo R. de Buen 
163.  Teaching Novices Programming Skills Efficiently: What, When and How? 
 Yuh-Huei Shyu 
164.  Teaching, Technology and Teamwork 
 Elaine Carbone, Shaun Stemmler, Jon Beal 
165.  Software solutions for Science e-Education: A case study from the VISIT Project 
 Yichun Xie 
166.  Technologies for Student-Generated Work in a Peer-Led, Peer-Review Instructional Environment 
 Brian P. Coppola, Ian C. Stewart 
 Ken McNaughton 
168.  The Architecture of Knowledge: Representation and Theorization of Violence on the Internet 
 Lily Alexander 
169.  The emergence a of web-mediated genres: the home page 
 Anne Ellerup Nielsen 
170.  The Emerging Autosophy Internet 
 Klaus Holtz, Eric Holtz 
171.  The Future of Education 
 Lalita Rajasingham 
172.  The impact of internet technologies on the financial markets 
 Ross A. Lumley 
173.  The Mathematical Structure model of a Word-unit-based Program 
 Hamid Fujita, Osamu Arai 
174.  The Role of XML in E-Business 
 Betty Harvey 
175.  Think before you click – customers’ challenges in the e-commerce 
 Zita Zoltay Paprika 
176.  Topological Design of Multiple VPNs over MPLS Network 
 Anotai Srikitja, David Tipper 
177.  Toward logical-probabilistic modeling of complex systems 
 Taisuke Sato, Yoichi Motomura 
178.  Towards to e-transport 
 Miroslav Svitek, Mirko Novák 
179.  Emergence and Evolution of Microturbine Generators [MTGs] to Provide Infrastructure for E-Related Applications 
 Stephanie L. Hamilton 
180.  Using Building Blocks to Implement a Business-to-Supplier Portal 
 Shannon Fowler 
181.  Using CORBA Interceptors to Implement a Security Wrapper 
 Luigi Romano, D. Cotroneo, A. Mazzeo, S. Russo 
182.  Using Internet and Database Technology to Enable Collaboration between Researchers and Teachers Developing Educational Websites Featuring Endangered Species Research and Conservation 
 Mary A. Overby, Mark MacAllister, Jeffrey Hoffman, Chris Bulla 
183.  Using the Quick Look Methodology to Plan and Implement Complex Information Technology Transformations 
 Richard C. Staats 
184.  Verifying and Leveraging Software Frameworks 
 Trent Larson 
185.  Virtual Communities for Service Delivery: Transferring the Notion of Pro-Social Behavior from “Place” to “Space" 
 Ko de Ruyter, Caroline Wiertz, Sandra Streukens 
186.  Visualizing Molecules Helps Students 'See' Chemistry in a New Light 
 Harry Ungar, Albion Baucom 
187.  Wavelet-based Blind Watermark Embedding Technique 
 Sanghyun Joo, Yongseok Seo, Youngho Suh 
188.  Web-based Tools for Supporting Health Education 
 William B. Hansen 
189.  What can you do with a frozen leg of lamb? - Connecting products and information services in a web-based environment 
 Benkt Wangler, Ingi Jonasson, Eva Soderstrom 
190.  What is Virtual about the Web? 
 Murat Karamuftuoglu 
191.  Wireless Control of the Virtual Kiosk 
 Charles A. Milligan, Steven H. McCown 
192.  World-wide interaction with 3D-data 
 Gerd Kaupp, Svetlana Stepanenko, Andreas Herrmann 
193.  XML Technologies, Value-based Marketing, Franchising and the New Paradigm in Business 
 Dino Karabeg 
194.  Electronic Public Transmission Act of 2002 to cope with the Convergence and as the Minimum Regulations on the Internet 
 Koichiro Hayashi 
195.  Domain-Specific Language Agents 
 Merik Meriste, Juri Helekivi, Tonis Kelder, Leo Motus 
196.  Development of Distributed Package of Finite Element Method 
 F. Okulicka-Dluzewska, J.M. Dluzewski 
197.  Feasibility Study and Strategic Business Analysis of Fuel Ethanol Production in Indiana (May 2002) 
 Dusan V. Milutinovic 
198.  Virtual Marketplace on the Internet (May 2002) 
 Zaharije R. Radivojevic, Zivoslav Adamovic, Veljko M. Milutinovic 
199.  Dissemination Of World Health Organisation Reproductive Health Library (WHO-RHL)
Information To Doctors In India
 CB Sridhar, Deena Suresh 
200.  Technological High School Education through Internet 
 L. Pérez Silva, F. Cabiedes Contreras, F. Gamboa Rodríguez, F. Lara Rosano, A. Viniegra Hernández 
201.  Agent-based brokerage of personalised B2B mobile services 
 Alfons H. Salden, Ronald J. van Eijk, Mortaza S. Bargh, Johan de Heer 
202.  Denial of Service Attacks: methods, tools, defenses 
 Fred Darnell, Bratislav Milic, Milan Savic, Veljko Milutinovic 
203.  Scalability and Knowledge Reusability in Ontology Modeling 
 Mustafa Jarrar, Robert Meersman 
204.  (Web) Self Service